Privacy Policy

Information We Collect

We collect personal information solely for the purpose of providing our pet and house sitting services. This may include your:

• Name and contact details

• Information about your pets and service preferences

• Home access and security details

• SMS opt-in and communication preferences

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We use this information exclusively to:

• Ensure the highest quality of care for your pets and home

• Communicate with you regarding your service needs

• Coordinate schedules and access to your home

• Send occasional text message updates, if you’ve opted in

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Confidentiality & Security

• Client Confidentiality: We maintain strict confidentiality of all client information. Your personal information will not be disclosed, shared, or sold to any third parties, except as outlined below.

• Data Security: We use appropriate technical and organizational measures to protect your information from unauthorized access, alteration, or disclosure.

• Key Security: Keys to your home are securely stored and coded with no personal identifying information.

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Third-Party Access

We do not sell or trade your information. We may share information with trusted third-party vendors who help us provide services (e.g. website, payment, communication platforms), under strict confidentiality agreements.

 

Legal Compliance

We may disclose your information when required to comply with the law, enforce our policies, or protect our rights and safety.

 

Changes to This Policy

We reserve the right to update or modify this Privacy Policy. Any changes will be posted on our website. Please review this policy periodically.

 

Contact Us

If you have questions about this policy, contact us at:
📧 info@tlcpetsitter.com
📞 (480) 608-5885

 

SMS Privacy Policy

If you’ve opted into SMS updates from TLC House & Pet Sitting, we collect and handle your information as follows:

Data Collection & Use:
We collect your phone number and consent status to provide SMS updates related to your services or appointment reminders. This information is only used for the purpose of the campaign you opted into.

Data Sharing:
We do not share your opt-in status or phone number with third parties for unrelated purposes. We may share this data with messaging platforms, phone carriers, or vendors solely to deliver these services.

Your Rights:
You may access, correct, or request deletion of your personal information. You may opt out of SMS at any time by replying STOP.

Data Security:
We implement technical and organizational safeguards to protect your data.

Support:
For any questions about your privacy, contact us at (480) 608-5885.

 

SMS Terms and Conditions

Program Description:
By opting into our SMS program, you agree to receive text messages from TLC House & Pet Sitting related to customer care and service notifications.

Message Frequency:
You may receive approximately 2 messages per week, or as needed based on your services.

Cost Disclosure:
Standard message and data rates may apply. Please check with your mobile provider.

Opt-Out:
Reply STOP to unsubscribe. Reply HELP for more assistance.

Customer Support:

Contact us at (480) 608-5885 with any questions.

Legal Disclaimer:
By participating, you agree to our Privacy Policy. We reserve the right to update these terms at any time.