480-588-1(DOG) 1364
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FAQ
Where does TLC provide services?
How much notice does TLC need when I make a reservation?
I'm leaving in two days- can you take care of my pets without meeting a TLC sitter?
What is a FREE consultation visit with TLC?
Why do I need to call the office to make schedule changes instead of just telling my sitter?
Can I be assured that I will have the same sitter/walker each time?
Do you offer a referral discount?
Where does TLC provide services?
We care for your pet(s) in your home. TLC is “ An Alternative to Boarding ”
TLC provides service in Scottsdale, Paradise Valley, Tempe, Chandler, West Mesa, and Gilbert. Click here to view a map of our service area.
PETS ADVANTAGES:
- Reduces stress on your pet(s) because it is in a familiar environment
- Eliminates exposure to illnesses from other animals
- Pet(s) stays on its normal diet
- No inconvenience in transporting your pet(s)
- Pet(s) sleeps in his/her own bed(s)
OWNERS BENEFITS:
- Quality, experience, and trusted personalized care. We pride ourselves in being able to "spoil" your pet(s) as if you have never left.
- Individualized services – TLC tailors our services to your pet’s personal needs. We can combine any services for your needs.
- Peace of mind - Your pet(s) and home are safe and secure while you are away.
- Personalized pet and home care
- Care for your pet(s) at your home
- Home looks lived in while you are away
Yes, all TLC sitters are bonded and insured. Verification information is available upon request.
We will administer vet prescribed medication only - pills, drops, and injections are at no additional charge. We will not administer medication to any animal that poses a danger to any of our sitters.
Call TLC to set up a FREE consultation at 480-588-1DOG (1364).
How much notice does TLC need when I make a reservation?
A new client, the earlier you call the better. We must schedule an initial FREE consultation before we start services, so contacting us at least two weeks in advance is preferred.
If you are a current client, a week in advance is typically enough time. However, if you need services for a holiday, please call or e-mail, to request service as soon as you know you are leaving. Holidays book up quickly so please book early!
I'm leaving in two days- can you take care of my pets without meeting a TLC sitter?
We are sometimes available for last-minute sits, and if we have space available and time to set up an initial interview, we will be happy to help you. Unfortunately, unless we have already met you and your pets, we will not take care of them without a prior meeting. This is for both your safety and the safety of the sitter who will be coming into your home while you are away.
What is a FREE consultation visit with TLC?
Call or e-mail TLC to schedule a FREE consultation when you book our services so your sitter can get acquainted with your pets (this will take approximately 30 minutes).
- Verify your information (dates of services, vet number, emergency numbers)
- Gather information about your pet(s) daily routine
- Review our policies
- Collect 2 key(s) and a deposit.
We collect two keys and code them to ensure your pets are cared for at all times. TLC will store your key indefinitely at no additional charge.
Why do I need to call the office to make schedule changes instead of just telling my sitter?
All reservations or changes to reservations must be made either through the office at 480-588-1DOG (1364), our website, or via e-mail. Please do not place our sitters in the uncomfortable position of offering them pet sitting or dog walking. Sometimes clients are given the sitters private cell phone number as a means to reach them in an emergency while you are away and we ask that you do not contact them to set up future sits when you return. Asking the pet sitter to compromise their loyalty to TLC puts them in an awkward position as this would violate their contract with TLC. Additionally, you will not be covered by our insurance if you are not on our schedule.
Can I be assured that I will have the same sitter/walker each time?
When you request services, you will be assigned a primary sitter, depending on where you live and the type of service you need. During holidays, you may not have the same sitter. Please call in advance to ensure your primary sitter is available.
TLC requires a 50% deposit for all new clients, overnight visits and holiday visits with balance to be paid in full on or before first appointment. TLC accepts cash, checks, Visa and MasterCard.
Call TLC about our various discounts available. You can view a sample of these discounts on our Services & Rates page.
Yes, references are available upon request.
Do you offer a referral discount?
Absolutely, this is the best compliment we can receive when you refer your friends and family to us. As a thank you, you will receive a $10 off your next booking. Contact TLC and ask us about our referral program.
