Member Comments:

Our former pet sitter having retired from the business, we were forced to select a new provider to take care of our 5 sometimes spoiled and always finicky cats during our summer vacation. This is no easy task, as they have very different personalities, there are serious rivalries among three of them, and two are relatively new to us and shy. In addition, two of the older ones are tightly bonded with one family member and one of the new ones views another family member as his personal property and port in a storm. Three will snap if you touch them wrong. All can pine if their humans are away too long. A challenge for anyone coming in new!We couldn’t have been happier with the service provided, nor with our personal sitter, Brittany. TLC’s office personnel were professional yet friendly. The policies were clear and there were no unexpected costs. And Brittany was wonderful! She kept a log of when she was there, what she did, and how the cats reacted – who wanted extra love, who she played with, who didn’t show up for dinner, who was (or wasn’t) aggressive with whom. She was very responsive to text messages and followed up immediately. For example, when I expressed particular concerns about how the battling pairs were doing, she sent me a cell phone picture of the two of them curled up on the kitchen table next to each other. She also brought in the mail, cleaned cat boxes daily, and kept the pool filled. She handled packages that were delivered to the house, and generally kept her eye on things to make sure the house was running OK (e.g., we problem-solved by text message a potential issue with the AC). And she coordinated with our house cleaner (and friend) to make sure any cat or house-related problems were covered.Ultimately, of course, one hires a pet sitter for the pets. And I can say with some confidence that our cats loved having Brittany around, and overall felt very comfortable with her. There was still one of the new shy ones that she never did see, but she rightly believes it only make things worse to hunt down a hiding cat. Instead, she instituted a creative way of monitoring that kitten’s dish to make sure that she was eating. The other new one showed up regularly and actually put on some weight. We were concerned that one of our older cats was eating too fast and had been throwing up. After observing his behavior, Brittany worked out a way of feeding him so that he did not throw up at all the whole time we were gone.Our house cleaner, who has known the cats since we got them (starting 7 years ago), and who has given honest feedback on past pet sitters, also gave Brittany glowing reviews.In the end, we can definitely say we felt very good about TLC. Their rates were reasonable, their policies clear, and their employees quite professional. We will definitely use them again!