FAQs
Where does TLC Pet Sitters provide services?
We care for your pet(s) in your home. TLC provides house and pet sitting services in Paradise Valley, Scottsdale, Tempe, Chandler, West Mesa, and Gilbert.
Paradise Valley and Scottsdale
North – Cactus Rd /Frank Lloyd Wright
South – 202 Red Mountain freeway
East –101 Freeway
West – Tatum Road/ 44th street
East Valley
North – 202 Red Mountain freeway / Mckellips in Mesa
South – Chandler Boulevard and/or North of 202 San Tan Freeway
East – Power Road
West – I-10 Freeway
Do you offer boarding services for pets?
No, we do not board animals. TLC is “An Alternative to Boarding.” Our sitters come to your home and care for your pets in their natural home environment.
How does your pet sitting services work?
We provide personalized care for your pet(s) in your home while you are away. A professional pet sitter will meet with you before your services begin, in order to get acquainted with you and your pet(s). Based on your specifications, your sitter will then visit and care for your home and pet(s) up to three times per day and/or stay overnight in your home while you are away. To get started, call TLC to set up a FREE consultation at 480-588-1DOG (1364) or complete the Request a Consultation form (link to Request a Consultation form) on our web-site.
What does each pet sitter visit consist of?
See list of services provided.
At your initial consultation, your pet sitter will tailor your services upon your requests. A typical visit consists of:
• Fresh food and water, a potty break, playtime, and a lots of TLC for your pets
• For your home we may pick up your mail, rotate lights, water household plants, and take out the trash.
How long does each pet sitter’s visit last?
A vacation/daily and mid-day visit will typically lasts 20-40 minutes. Overnight visits your sitter will be stays in your home for 10-12 hours. Each visit is special and tailored for your pets needs. More time may be necessary depending on your pet and home specific needs. Please contact us for more information.
Do I meet my pet sitter before services begin?
Yes, you meet your sitter at our FREE consultation. This is an opportunity for your sitter to get acquainted with you, your pet(s), and your home before your services begin. It allows your sitter to meet with your pet(s), learn about your pet and home routine, and collect keys to your home. Without a consultation, our sitters would not be able to offer such quality, trusted, and personalized care.
What is your privacy policy?
TLC is committed to keeping all information we receive from our clients confidential and will not disclose any of your personal information. We will only use your information as a means to take excellent care of your pets and home while you are away. We do not sell your information to any third party; all of your information is safe and secure. We do not use web base software and your keys are locked away when not in use. All keys are coded and not kept with any of your personal home and pet information.
Can I call you to find how my pets are doing?
Yes, you can speak to your pet sitter directly, or call our office and we will be happy to update you on your pet’s well-being. In addition, your sitter will leave a written log regarding your pet(s) interaction and their time together during each visit. They will track behavior, potty break activity, appetite, and overall health, among other things
What happens if there is an emergency?
TLC is prepared to deal with any emergency that may arise. At the consultation, we ask our clients to fill out and sign a veterinarian release form, so we are aware of your preferences for emergency care before you leave; however, we will try every way possible to reach our clients first. We also have back-up sitters, so if your sitter is ill, we can continue service without any interruption. For this reason we always request to have two keys on file.
Do you administer medication?
We will administer veterinarian prescribed medication only at no additional charge, including: pills, drops, and injections.
What about my key?
Keys are picked up at the initial consultation. Clients who choose to keep a key on file with TLC enjoy the speed and convenience of booking their next reservation. With a key on file, there is no need to make arrangements for a sitter to pick up a key, which may result in an additional charge. TLC has a unique coding system for every key on file. This system allows our office to easily identify and store every key without compromising any of your personal information.
What are your rates?
We work with our clients to create the best value and care for your pet(s) and home. The cost will vary based on frequency of visits and types of personalized services. Please call our office for a personal quote at 480-588-1364 (1DOG) x0.
How do I schedule a visit?
Call TLC to set up a FREE consultation at 480-588-1DOG (1364) or complete the Request a Consultation form (link to Request a Consultation form) on our web-site.
How much notice does TLC need when I make a reservation?
For new clients, we suggest that you call 480-588-1DOG (1364) or submit your request on-line as soon as possible. We must schedule the initial FREE consultation before we start services. We prefer at least two weeks advance notice for new clients for non holiday reservations, and 4- 6 weeks for major holidays. We will do our best to accommodate every inquiry.
For current clients, one week notice is preferred with the exception of holidays. Please call, e-mail, or submit your reservation (link to Reservations) on our web-site, to request service as soon as you know you are leaving. Holidays book up quickly, so please make your reservation early!
Can I be assured that I will have the same pet sitter/walker each time?
When you request services, a primary sitter and a back-up sitter will be assigned to you, based on your location and services requested. Every effort is made to ensure that your pet(s) receive care from either your primary or your back-up sitter. During holidays reservations are made on a first-come-first-serve basis. Therefore, we cannot guarantee that your primary sitter will be available. Please provide as much advance notice as possible to make sure your primary sitter is available.
What happens when I get home?
We request that our clients contact us once they get home (not off the plane) because accidents can happen via our 24 hour voicemail service and leave a message for your sitter. With this system, we are all assured that your pets are secure and you have returned home safely.
How & when do we pay?
All services are paid in full before you leave for your trip. You can pay by cash, check; charge (Visa and Master Card) by phone or through the Pay Pal option on our web-site. (Link to PayPal)
Do you have references?
Yes, references are available upon request.
